About & contact
Email, phone or WhatsApp — we reply within 24 hours on business days. Below: who we are and the company details.
Contact
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About an order
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- Withdraw from contract here
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timelines, costs, how to send a parcel back
For anything else about an order, include its number (GRT-...) in your message.
About GRITUAL
“Premium” doesn't mean anything anymore.
Because everyone uses it, the word has become punctuation. We have no use for it, so we cut it from the brand's vocabulary.
Four things we don't do.
- 01. We don't use the word “premium”. Instead, we write the number. PAP+ 18%. 55.8% oleic acid. 304 stainless steel. If we can't quantify it, we don't write it.
- 02. We don't invent percentages. If we write “18% PAP+” or “55.8% oleic acid”, we can point to the source — the lab analysis or the manufacturer's tech sheet. Numbers without a source are decoration.
- 03. We don't say “professional” when it's “household-use”. A 400W UV-C vacuum is useful. It isn't “professional” just because the label says so. We name it exactly for what it is: corded vacuum, 400W, 14 Kpa, UV-C, HEPA filter.
- 04. We don't hide what the product doesn't do. Wool dryer balls shorten drying time and reduce wrinkling. They do not scent laundry. A food supplement doesn't “cure” anything. We say exactly that, both on the page and in the FAQ.
Company details
GRITUAL is the brand owned by GGAFFAIRS S.R.L., a Romanian company registered with the Trade Register in 2025. Based in Targu Mures, online sales in Romania (the Walking Pad also across the EU).
- Legal name
- GGAFFAIRS S.R.L.
- Tax ID (CUI)
- 52994476
- VAT ID
- RO52994476
- Trade Register No.
- J2025091976005
- Registered office
- Str. Mioritei nr. 59, Ap. 1, Targu Mures, Mures County, 540545, Romania
Consumer protection
- www.anpc.ro — Romanian National Authority for Consumer Protection
- reclamatiisal.anpc.ro — Alternative Dispute Resolution (ANPC — ADR Directorate)